Your trust matters to us - here's how we handle your information
Last updated: January 2024
Look, we get it - nobody actually enjoys reading privacy policies. But we've tried to make this one straightforward because honestly, we think you deserve to know exactly what happens with your info when you book a stay or just browse around our site.
When you're making a reservation or reaching out to us, we'll need some basics - your name, email, phone number, and payment details. Pretty standard stuff. If you're booking one of our spa treatments or adventure packages, we might ask about dietary restrictions or mobility considerations. It's not us being nosy, we just want to make sure everything's perfect for your visit.
We also collect some technical data when you visit our website - things like your IP address, browser type, and which pages you check out. This helps us figure out what's working and what's not so we can keep improving the experience.
Here's the deal - we use your information to actually provide the services you're asking for. That means processing your bookings, sending confirmation emails, handling payments, and making sure your room's ready when you arrive.
We won't sell your personal info to third parties. That's just not how we roll. Your email won't end up on some random marketing list you never signed up for.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little bits of code help our website remember your preferences and work smoothly. Some cookies are essential for basic functionality, while others help us understand how folks use our site.
You can adjust your browser settings to refuse cookies if you want, though some features might not work as well. We also use analytics tools to see what's popular on our site, but this data's anonymized so we're not tracking you personally.
We keep your data pretty close to the chest, but there are a few situations where we'll need to share it:
All these partners are bound by confidentiality agreements and can't use your data for their own marketing.
We take security seriously here. Your payment information is encrypted using industry-standard SSL technology - that's the same level banks use. We've got firewalls, secure servers, and regular security audits to keep everything locked down.
That said, no system's 100% bulletproof. We do our best to protect your data, but we can't guarantee absolute security. If there's ever a breach that affects your information, we'll let you know right away and explain what happened.
This is your data, and you've got rights when it comes to how it's used. Under Canadian privacy laws (specifically PIPEDA), here's what you can do:
Just shoot us an email at reservations@ravenorquinthal.info if you want to exercise any of these rights. We'll get back to you within 30 days.
Our services aren't directed at anyone under 18, and we don't knowingly collect data from kids. If you're a parent and think your child's given us their information, please contact us and we'll delete it promptly.
We'll hold onto your information for as long as needed to provide our services and comply with legal obligations. For booking data, that's typically seven years for tax and accounting purposes. Marketing data stays until you ask us to remove it or unsubscribe.
Once we don't need your data anymore, we'll either delete it or anonymize it so it can't be linked back to you.
Sometimes we'll link to other websites - maybe a local tour operator or attraction in the Whistler area. Once you click through to another site, this privacy policy doesn't apply anymore. We'd recommend checking out their privacy policies too, though we can't be responsible for how they handle data.
We might update this policy from time to time - usually when we add new services or if privacy laws change. When we make significant changes, we'll post a notice on our website and update the date at the top of this page. If you've got an account with us or are on our mailing list, we'll send you an email heads-up too.
If something in here doesn't make sense or you've got concerns about how we're handling your data, please don't hesitate to reach out. We're here to help and want to make sure you're comfortable with how we protect your privacy.
Contact our Privacy Officer:
reservations@ravenorquinthal.info
1847 Mountain View Drive, Whistler, BC V8E 0A3, Canada
Ravenor Quinthal Hotel is committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in British Columbia, Canada.